Refunds

REFUND & RETURNS POLICY

As a consumer you are protected by Australian Consumer Law which states that we are not required to provide a refund or replacement item if you change your mind after you make a purchase. Our policy is:

  • We provide refunds up to 30 days after purchase for all new electric bikes
  • We do not provide refunds for financed items,
  • We do not provide refunds or returns for change of mind on accessories after 14 days of purchase online. This is from date of purchase.
  • We do not refund shipping or delivery fees.

ELIGIBILITY FOR A REFUND

Refunds or exchanges on electric bikes may be available by mutual agreement with Next Gen e-Rides up to 30 days after you place your deposit for order.  If you did not pay a deposit it is from the time you paid for your order.

To be eligible for a refund your item must be in new condition and requested within the 30 day window for new electric bikes.

FORTFEITSURE OF DEPOSIT

If you have paid a deposit and are unable to proceed with the final payment at the agreed collection date, or you change your mind about proceeding with the order, then you will forfeit your deposit. We are able to transfer your deposit to another bike though should your original choice prove unsuitable. 

RETURNS - SUBJECT TO MUTUAL AGREEMENT

To complete your return, we require you to return the goods as per below. Please do not send your purchase back to the manufacturer.

If we agree to a refund, you may only receive a partial refund if:

  • Any item returned shows of use and is not in its original condition
  • We have incurred costs such as shipping costs, labour and outgoings to build, quality check and tune the bike(s) to get to ready-to-ride condition
  • We have incurred costs such as labour and parts to fit accessories and / or change components to fulfil the order.
  • If we have stored your bike for more than two weeks after you have been informed that the order is ready to collect. In this case storage costs of $10 per day will apply. 

Exchanges may be available for items of the same or greater value.

ACCESSORIES AND PARTS

Refunds or exchanges on accessories and parts may be available by mutual agreement with Next Gen e-Rides within 14 days of purchases online from the date of purchase.